PRIVACY POLICY AND PERSONAL DATA PROTECTION (GDPR)

Personal Data Protection Addendum

This addendum governs the manner in which Closer2U OOD, UIC: 206690115, with registered office at 13 Hristo Botev Blvd., Sofia, in its capacity as a personal data controller, collects, processes, and stores personal data of individuals – users of the website and clients of the Flow&Grow brand, in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

1. What Data We Collect

Depending on how you use the website, we may collect the following categories of personal data:

  • Name and surname
  • Delivery address
  • Email address
  • Telephone number
  • Payment details (e.g. IBAN for refunds)
  • IP address, cookies and session information (when visiting the site)

2. Purposes and Basis for Processing Personal Data

Your personal data is used only for the following purposes:

  • Legitimate interest
  • Performance of a contract
  • Marketing and advertising
  • Analysis of user behavior
  • Processing of payments and communication

3. Transfer of Data to Third Parties

Your personal data may be shared with third parties only when necessary for the performance of the contract, including:

  • Courier companies (for delivery)
  • Accounting and IT partners (under contract)
  • Hosting providers and analytical platforms (if necessary)

All third parties are bound by confidentiality agreements and comply with the requirements of the GDPR.

4. Storage Period

  • Purchase and billing data: up to 10 years (according to the National Revenue Agency and the Bulgarian Personal Data Protection Act)
  • Marketing data: until withdrawal of consent
  • Cookie data: according to browser settings or up to 12 months

5. Your Rights as a Data Subject

You have the right to:

  • Access your personal data
  • Request correction or deletion (“right to be forgotten”)
  • Restrict processing
  • Object to certain types of processing
  • Data portability
  • Withdraw consent (when processing is based on consent)

You can exercise your rights by contacting us at:

contacts@flowandgrow-eu.com
13 Hristo Botev Blvd., Sofia

If you believe your rights have been violated, you have the right to file a complaint with the Commission for Personal Data Protection (CPDP).

6. Cookies and Analysis

The site uses cookies to improve user experience and analyze traffic. When you first visit the site, you will receive a consent notification. More information can be found in the “Cookie Policy” section.

7. Changes

Closer2U Ltd. reserves the right to update this policy. In case of significant changes, users will be informed via the site.